Privacy Policy

Privacy Policy

Introduction

Welcome to https://riverside-duplicate-title-service.dmv-california.com (hereinafter referred to as “Riverside Duplicate Title Service,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines our practices regarding the collection, handling, and disclosure of personal information in accordance with various international data protection laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s General Data Protection Law (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA) and Colorado’s Consumer Privacy Act (CPA)
  • Utah’s Consumer Sales Privacy Act (UCPA), Connecticut’s ConnectiCut Data Privacy Act (CTDPA), Virginia’s Virginia Consumer Data Protection Act (VCDPA), South Africa’s Protection of Personal Information Act (POPIA), and others.

Scope

This policy applies to all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, applications, or services accessible through links on our platform. These entities have their own privacy policies governing data collection and usage, and we encourage you to review them before using such services.

Processing Activities

This Privacy Policy governs your interactions with us when:

  • You sign up for an account and use our applications or services as an authorized user
  • You visit our websites and engage with the content and features
  • You choose to receive communications from us, including newsletters, promotional emails, phone calls, or text messages (SMS)

Personal Data Collection

We collect various types of personal information for different purposes. These include:

  • Account Information: Details required to create and manage your user account, such as your name, username, email address, and password.
  • Payment Information: Credit card details, billing addresses, and transaction history for processing payments.
  • Financial Information: Data related to your financial status or transactions, including income levels and banking information (when provided voluntarily).
  • Purchase Information: Records of products or services purchased from us, along with order details.
  • Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device IDs, and location data (with user consent).
  • Location Data: Geographic coordinates when you opt-in to share your location for personalized services.
  • Feedback: Responses provided by users in surveys, reviews, or through direct feedback forms.
  • Social Media Information: Details obtained from social media platforms when you connect our services with your social media accounts (with your consent).
  • Product Information: Data about the products you show interest in, view, or purchase on our website.

We collect this data through various means: user input forms, account settings, browsing interactions, automated tracking technologies (like cookies), and third-party service providers.

Cookies

We use cookies to enhance your experience and improve our services. Cookies are small text files stored on your device that serve different purposes. They can be categorized as:

  • Strictly Necessary: Essential for website functionality, ensuring a seamless user experience.
  • Preference: Remembering user preferences and settings to provide customized experiences.
  • Analytics: Tracking website usage statistics to understand user behavior and improve our services.

Users have the option to control non-essential cookies through our Cookie Manager, allowing them to customize their cookie settings.

Retention and Deletion

We retain personal data only for as long as necessary or permitted by law. The specific retention periods vary based on the type of data and the purpose it serves:

  • Account information is kept until your account is active and for a reasonable period after its deactivation to address any disputes or issues.
  • Payment and financial data are retained for billing, auditing, and fraud prevention purposes, in accordance with applicable laws (usually 7 years).
  • Purchase records may be kept indefinitely for order fulfillment, customer service, and analytics.
  • Other types of personal data will be deleted or anonymized once they are no longer needed for the purposes collected.

Security Measures

We have implemented robust security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include:

  • Encryption of sensitive data both at rest and in transit.
  • Secure third-party processing partners who adhere to strict data protection standards.
  • Regular security audits and vulnerability assessments to identify and mitigate risks.
  • Access controls and employee training to ensure only authorized personnel can access personal data.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. Our services are directed towards adults, and we encourage parents and guardians to supervise their child’s online activities.

Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

  • Access: The right to request access to the personal data we hold about you.
  • Rectification: Requesting corrections if your data is inaccurate or incomplete.
  • Erasure/Right to be Forgotten: Asking us to delete your data, subject to certain exceptions.
  • Restriction: Limiting the use or processing of your data under specific circumstances.
  • Portability: Receiving a copy of your personal data in a structured format and transferring it to another controller.
  • Objection: Opposing the processing of your data for specific purposes.
  • Non-Discrimination: The right to be free from discriminatory decisions based solely on your personal data.

To exercise these rights or if you have any data-related queries, please contact our Data Privacy Team via email at [email protected] or through postal mail at:

Riverside Duplicate Title Service
Data Privacy Team
[Address]

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website, and we encourage you to review this page periodically for updates.

Contact Information

For any inquiries related to privacy, data protection, unsubscribe requests, or if you have any other questions, please contact us:

Email: [email protected]
Postal Mail: Riverside Duplicate Title Service, Data Privacy Team, [Address]

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